Healthy & Delicious Limited

Website Terms & Conditions

 

 

 

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Healthy & Delicious Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘Healthy & Delicious Limited’, ‘us’ or ‘we’ refer to the owner of the website whose registered office is at 55 Kentish Town Road, London NW1 8NX, England. Our company registration number is 09771449 and the place of registration is England.

 

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·      The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·      This website uses cookies to monitor browsing preferences. Please see “how we use cookies” below.

·      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice set out below, which forms part of these terms and conditions.

·      All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

·      Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·      From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

How to place an order

You can place an order via this website by selecting the items you wish to purchase. Once selected, the items will be added to your shopping basket.

When you are ready to proceed to place your order, please click the “shopping basket” button. This will take you to the shopping basket page containing the items and quantities in your basket - quantities and items can be ammended within this page. Once you are ready to continue, please click the “Checkout” button.

This will take you to a secure page https://secure.squarespace.com where you can enter your applicable personal details, delivery address - click the "Continue" button and enter your specific order requirements, such as the date and time that you would like your food. Click the "Continue" button and enter your cardholder address and payment card details. All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy.

Once you have entered these details, please click the “Order and Pay Now” button. 

Our returns/refund policies

We comply with the EU’s Distance-Selling Regulations. These regulations set out your rights to cancel an order which you have placed with us.

If the items you ordered have not arrived in perfect condition, please contact us within 14 days of receipt by telephone, email or by first class mail quoting your name, address, email address and order number so that we can investigate the matter on your behalf.

In the unlikely event that you wish to cancel an order you placed with us following your receipt of the items in question you must give to us written notice by email or by first class mail, within fourteen days following your receipt of the items in question and they must also be returned to us within fourteen days of receipt.

However, your right to return an item to us does not extend to a bespoke or personalised item which has been made to your specific order or which by virtue of its intrinsic nature cannot realistically be returned or to an item which is liable to deteriorate quickly. 

Please quote your name, address, email address and order number when informing us that you wish to cancel an order. We will then advise you by email of the appropriate procedure to be followed to return the items to us in a timely manner.

Please note that we can only accept items which are returned to us in their original condition and in their original packaging. We will only offer a replacement or refund if the items are returned to us in that condition. In no circumstances will we accept returns or offer refunds on any food items whose original security stickers have been broken or which have been opened or partly consumed.

We will reimburse the applicable amount to you (adopting the same payment method you used to pay for the items originally) within fourteen days of the date on which we receive the items back from you.

For the avoidance of doubt we will only reimburse you for those returned items in respect of which your cancellation rights apply.  Along with the cost of the returned items, we will also reimburse you for the shipping costs associated with those items including the shipping costs relating to the original delivery of the items to you and their return to us, such shipping costs in each case to be calculated at our standard shipping rates. We will not reimburse you for any more expensive type of delivery or return which you unilaterally select without our prior written agreement.

We reserve the right to make a deduction from the amount we reimburse to you to cover any loss in value of any items supplied and returned, if the loss relates to inappropriate handling or storage of the items by you.

Nothing herein contained will affect your statutory rights.

Complaints Procedure

We value your business so if you have any legitimate complaint concerning your purchase of an item from us or with any other aspect of our service, please do contact us by email at:

info@healthyandelicious.co.uk

or by telephoning our support line on:

+44 (0)208 7403136

quoting your name, address, email address and order number so that we can investigate the issues you raise and report back to you. Most disputes can be resolved amicably through open and frank discussion. Accordingly, we will use all reasonable efforts to reach an amicable resolution with you of any legitimate complaint you may have expeditiously and to your satisfaction..

If, despite using our reasonable efforts, we are unable to resolve your complaint within twenty eight days, you and we may endeavour to settle it by mediation. To commence the mediation process either of us must give written notice to the other party by email or by first class post requesting the other party to agree to endeavour to resolve the dispute by mediation. If the other party agrees to a mediation, the parties, each acting reasonably and expeditiously, will then agree how the mediation is to be conducted including how a mediator is to be selected; the procedure to be followed during the mediation process; and how the mediation costs which will be incurred are to be paid.

As we are an on-line trader may we also draw your attention to the European Commission's Online Dispute Resolution platform:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

where you will find full details about online dispute resolution. 

Privacy Policy

This privacy policy sets out how we use and protect any information that you give to us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2016

 

What we collect

We may collect the following information:

·      name and job title

·      contact information including email address

·      demographic information such as postcode, preferences and interests

·      other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·      Internal record keeping.

·      to improve our products and services.

·      to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, to use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The only cookie currently in use on this website is used to support analysis and understanding of how people use the website (what they like most, when is the busiest time of day on the site, have people found new content when it is published, etc).

This analysis is to help improve the usage and effectiveness of the website. The data collection and reporting behind this analysis is currently provided by Google Analytics. Users continued use of this website will indicate agreement to the use of a google analytical cookie. More information on this cookie and advice on how to stop this cookie being used is set out below

Cookie Usage

The cookies in use to deliver Google Analytics service are described in the table below.

 

Cookie

__utma
__utmb
__utmc
__utmv
__utmz

 

JSESSIONID


Crumb

Secureauthtoken

 

Securedirect

 

SS_MID

 

ss_cid

 

 

 

 

ss_cvisit

 

 

PRUM_EPISODES (Pingdom)

 

Title

Google Analytics

 

Squarespace

 

Description

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

This is a Session-specific cookie for identification.

This works with JSESSIONID to prevent cross-site request forgery.

This is the main token dropped on SSL to identify the unique ID of the member account.

This cookie is dropped on non-SSL connection for the purpose of redirecting to SSL.

This cookie identifies a unique visitor. No visitor information is stored except a unique ID dropped on visitors to the site.

This is cookie is used to identify a unique user for Squarespace Metrics. The value assigned is a random GUID, and no personally identifying information is associated with this cookie. It’s purpose is to determine uniqueness of the user (unique visitor). This cookie expires after 2 years.

This cookie is used to identify a user’s session (visit). The value assigned is the timestamp of the initial page view for a session. This does not collect personally identifying information. This cookie expires after 30 minutes.

This Cookie is for tracking performance (page load time, etc). Same bucket as Google Analytics in regards to anonymous monitoring.

 

 

 

 

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer

http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
Google Chrome

https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Mozilla Firefox

http://support.mozilla.org/en-US/kb/Blocking%20cookies
Apple Safari

http://docs.info.apple.com/article.html?artnum=32467

Links to other websites

Our website may contain links to other websites which we believe may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·      whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·      if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at 55 Kentish Town Road, London NW1 8NX, England or by sending an email to us at info@handdglutenfree.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at 58 Pennard Road, London, W12 8DS, England or send an email to us at info@handdglutenfree.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website security policy

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Website disclaimer

The information including nutritional advice contained in this website is for general information purposes only. The information is provided by Healthy & Delicious Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

Except in respect of death or personal injury arising from negligence, we and the hosts of this site exclude liability for any claims, losses, demands or damages of any kind whatsoever with respect to any information, recipes or services provided on, or foodstuffs or other items available through, our website including but not limited to direct, indirect, incidental or consequential loss or damage, compensatory damages or loss of profit or data whether based on a breach of contract or warranty or tort (including negligence) product liability or otherwise.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep this website up and running smoothly. However, we will not accept any responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content are the copyright of Healthy & Delicious Limited – © Healthy & Delicious Limited 2016. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

·      you may print or download content to a local hard disk extracts for your personal and non-commercial use only

·      you may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit any of the content. Nor may you transmit it or store it in any other website or other form of electronic or other retrieval system.

 

Healthy & Delicious Limited

55 Kentish Town Road

London NW1 8NX

 

info@handdglutenfree.com

 

Applicable Law

These website terms and conditions are governed by English Law and the English courts will have exclusive jurisdiction in the event of any dispute between you and us arising therefrom.